Cart is empty This Privacy Policy describes how Lumenthemes (“we”, “us”, “our”) collects, uses, maintains, and discloses information collected from users (“you”, “your”) of our website https://lumenthemes.com/ (the “Site”). By accessing or using the Site, you agree to the practices described in this policy.
1. Personal Identification Information
We may collect personal identification information from you in a variety of ways, including when you visit our Site, register an account, sign up for our newsletter, place an order, fill out a form, or otherwise engage with our services. The types of personal information we may collect include:
Full name
Email address
Phone number
Billing and shipping address
Payment information (processed securely via third-party gateways)
You may choose to visit our Site anonymously. However, we will only collect personal information from you if you voluntarily submit such information. If you choose not to provide required information, you may not be able to access certain features of the Site or complete certain transactions.
2. Non-Personal Identification Information
We may also collect non-personal identification information when you interact with our Site. This may include your browser type, device type, operating system, Internet service provider, IP address, pages visited on our Site, time spent there, and other similar usage data. The purpose of this data is to help us improve and optimise the Site’s performance and your experience.
3. Web Browser Cookies
Our Site may use “cookies” and similar tracking technologies to enhance user experience. Cookies are small data files placed on your device for record-keeping purposes and to track your browsing preferences. You can set your browser to refuse cookies or alert you when cookies are being sent. Please note that if cookies are disabled, some parts of the Site may not function properly.
4. How We Use Collected Information
Lumenthemes may use the information we collect for the following purposes:
To process and fulfil orders, payments, and related customer service.
To respond to your queries, support requests, and other communications.
To personalise and improve your experience on our Site (for example by showing you products or offers that match your interests).
To analyse aggregate usage data to help us improve our Site, products, and services.
To send you communications such as order updates, newsletters, promotional offers, or other marketing content (where you have opted-in).
To comply with applicable laws, prevent fraud or abuse, and enforce our policies.
5. How We Protect Your Information
We are committed to the security of your personal information. We implement commercially reasonable technical and organisational safeguards to protect your data against unauthorised access, alteration, disclosure or destruction. Data-exchange between our Site and your device occurs over secure SSL connections. Payment information is processed through reputable, PCI-compliant payment gateways.
6. Sharing Your Personal Information
We do not sell, trade or rent your personal identification information to third parties. We may share your information with trusted service providers to facilitate our business activities, including:
Logistics and delivery partners to fulfil orders.
Payment processors to complete transactions.
Marketing or analytics services (only where you have consented).
These service providers are contractually obliged to protect your information and to use it only for authorised purposes.
7. Communications & Newsletters
If you subscribe to our newsletter or opt-in to receive marketing communications, you will receive periodic emails from us with news, offers or promotional content. You may opt-out or unsubscribe at any time by following the link in our emails or by contacting us directly. We comply with applicable anti-spam laws and respect your preferences.
8. Third-Party Websites
Our Site may contain links to other websites, such as payment gateways, shipping partners or affiliates. We are not responsible for the privacy practices or content of these third-party sites. Your interactions with those sites are subject to their respective terms and privacy policies.
9. Advertising & Third-Party Cookies
Third-party advertising networks may display ads on our Site, and may use cookies or similar technologies to collect information about your browsing behaviour across different sites. This enables them to serve you targeted ads based on your interests. You can opt-out of personalised advertising via your browser settings or the appropriate platform tools (for example Google Ads settings).
10. Children’s Privacy
Our Site and services are intended for users aged 18 years or older (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information without parental consent, please contact us so we can delete such information.
11. Legal & Regulatory Compliance
We operate in compliance with applicable data protection laws and regulations. You may contact us to access, correct or delete your personal data, in accordance with the law and our internal policies.
12. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. The “Last updated” date at the top will be revised accordingly. We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of the Site following the posting of changes means you accept those changes.
13. Your Acceptance of These Terms
By using our Site, you signify your acceptance of this Privacy Policy. If you do not agree with any part of this policy, please do not use our Site. Your continued access or use of the Site after changes to this policy will mean you accept those changes.